• Dedicated Support: Each client is assigned a dedicated technical executive with a support staff who comprise the client’s service team.
• Adequate Support: Global Labs Services team members specialize in partnering with clients to find the best solutions for each client’s specific needs.
• Client Advocate Program: To ensure that clients experience with our technology exceeds their expectations, we appoint a technical representative to train and brief the situation.
• Long-Term Relationship: : Global Labs support does not end with implementation, but continues throughout the duration of the relationship.

The foundation of Global Labs customer satisfaction policy is based on “Customer Orientation”. We review and reform our procedures constantly in accordance with the customer’s demands and expectations and target building long term relationships with our customers.

In order to maintain customer satisfaction, we created a customer feedback program to evaluate whether the customer’s conditions are met or not and the changing expectations of the customer. We place emphasis to understand our customers’ demands in the best way and to respond to these demands with our employees and stakeholders in the fastest way in all our processes.

The data compiled from client surveys conducted last year is given below. We are continuously improving our technology and customer support based on this feedback programs.

Meeting the design requirements (99.8%)

Number of Breakdowns (<1%)

User Experience (98.6%)

Technical Support (99.5%)